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FAQ

Hi! I'm so happy you made it here!

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Katharina Ceramics is a female owned business creating nature and human inspired ceramics.  As well as hosting workshops and fostering a community of likeminded people to create with clay in a positive way.

 

Have you ordered a Katharina Ceramics item?
Yay! Please keep in mind that all pieces are handmade in small batches, causing some variations in form and that the new product you will be receiving would have unique features. All pieces are food safe and made with non-toxic clays and glazes. Items are dishwasher safe, though I recommend handwashing. Custom orders take up to 6 weeks to create.

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How long does it take to process an order?
Order processing takes place during normal business hours, Monday through Friday. Orders received after 2PM will be processed for shipping the following business day.
I make every effort to fulfill orders as quickly as possible.

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Is your packaging eco-friendly?

I strive to make the packaging as eco-friendly as I can, this is an ongoing process. I use both new and recycled materials to safely ship your items.

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Can I use your photo's?

The photos have been made carefully. It is possible that the colors in reality differ from the way it looks on your screen. Katharina Ceramics is not responsible for these differences. All photos and texts on our site are owned by Katharina Ceramics. It is not allowed to use them without our permission. Would you like to use them for your blog or other media please contact me.

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Thank you and happy shopping! xKarin

 Privacy & Safety

Last updated: 01/11/2020

Katharina Ceramics will treat your personal information with the utmost care. We will make sure that all your personal information is collected and used in a safe, trustworthy, ethical and transparent way. Your privacy is very important to us. We appreciate you trust we will use your personal details carefully, in accordance with the below privacy policy, dat will commence when you use our services.


Katharina Ceramics ("us", "we", or "our") operates http://www.katharinaceramics.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

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Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

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Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.

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Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information. We use Mailchimp for our newsletters.

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Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

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Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

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Changes To This Privacy Policy
This Privacy Policy is effective as of 01/11/2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. 
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

 

Contact Us
If you have any questions about this Privacy Policy, please contact Karin van der Pol at +31614302353.

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